| What are the delivery charges? | Delivery charge varies with each Seller. Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products. |
| What is the estimated delivery time? | Estimated delivery time depends on the following factors: a) The Seller offering the product. b) Product's availability with the Seller. c) The destination to which you want the order shipped to and location of the Seller. |
| Are there any hidden costs on items sold by Sellers on OYM? | There are NO hidden charges when you make a purchase on OYM. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. |
| Seller does not/cannot ship to my area. Why? | Whether your location can be serviced or not depends on: a) Whether the Seller ships to your location. b) Legal restrictions, if any, in shipping particular products to your location. c) The availability of reliable courier partners in your location |
| Why is the COD option not offered in my location? | Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. |
| How are items packaged? | We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. |
| My order will be shipped in multiple shipments? What does this mean? | Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/COD charge if applicable. |
| Minimum and Maximum delivery time? | Minimum delivery time is 1 day and Maximum delivery time is 7 days. |
| Does OYM cart deliver all the products at one place | No, OYM is a marketplace and our authorised seller shipped product directly to the customers through OYM shipping partners. We also have warehouse in Oman some of the products we also shipped through our warehouse. |
| Does OYM deliver internationally? | As of now, OYM doesn't deliver items internationally. |
